Featured Articles

• 10 Traits of Outstanding Service Advisors
  

  10 Traits of Outstanding Service Advisors 1. Make a great first impression with customers. A first impression is made in the first 40 seconds of a contact. If the customer is a woman, you probably have only 30 seconds. The following...

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• Carl’s Message to his team for January 2009
  

  Secret Service Society Member Carl has a great habit of renaming the months in correlation with his goals ...Rocktober (October), C/P Cember (December) January is going to be "Millionary" ...

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• Automotive Marketing: Fixed Ops Case Study (Direct Mail vs Email)
  

  I did a case study of what pulls better, direct mail or email marketing. We had two Car Doctor Service Clinics at the same time. One we promoted through direct mail and the other we promoted through email only. With one...

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• Happy New Year
  

  2009 already has the makings of a "Dogs...

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• Trey Wingo at ESPN Party
  

  Try Wingo and Chris Collins I met Trey Wingo the other day. Great guy... Sports Center might as well be the only thing on TV with all the bad news on the economy. My favorite phrase from Sports...

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