Featured Articles

• 2008 “Top Dog” Managers and Advisors
  

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• Service Advisor Training: Circle Of Trust
  

  I had the idea for the "Circle Of Trust" on a flight back from the east coast. I had been talking to some service advisors and was explaining how to think about the customer relationship long term. Explaining that the...

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• The Effective Labor Rate Bet
  

  If you missed last months “Service Manager Libration Webcast” you didn’t see me call my friend Joe and settle up our bet. My bet was that if he doubled his alignment prices he would sell 40 more alignments… Don’t bet against me… Watch...

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• 10 Things Your Employees Are Thinking About
  

  How often are you using training to refocus your employees on what’s important? I suggest a 15 meeting at the beginning of every shift. Get your team mentally focused on the important stuff right at the beginning of the day. This...

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• Interview: Mr. X “Automotive Service Manager” at the top of his game
  

  Meet Mr. X an Automotive Service Manager I recently caught Mr. X in  Las Vegas and twisted his arm to sit down and let me interview him. He is the real deal with an Effective Labor Rate of $173.99 Not surprising with all...

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