Featured Articles

• Service Advisor Training: Circle Of Trust
  

  I had the idea for the "Circle Of Trust" on a flight back from the east coast. I had been talking to some service advisors and was explaining how to think about the customer relationship long term. Explaining that the...

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• The most important 15 minutes of the day
  

  I have had clients on several occasions tell me they wish that their sales meetings had as much energy and focus as our daily shift meetings in service. It’s not that easy for the managers to keep the meetings...

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• 7 Reason You Can Be Successful in 2009
  

  7 Reason You Can Be Successful in 2009 1. Face the facts. What happens in your business STILL has much more to do with how you think, who you surround yourself with, who you connect with, and what...

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• What Happens in Vegas… You Can See Here! 2011 Top Dog Event
  

  Every year I take my “Top Dog” Service Advisors away for a weekend workshop. These are the best of the best in C/P sales, C.S.I, and Total Sales… The Advisors invited came out from New York to Los Angeles. This year the...

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• Star Trek: Are Your Service Advisors Memorable?
  

  This is a really funny video Mr. X and I shot in Vegas.... I lost a bet and had to take him to the convention...best part is I got my picture taken with with Mr. Shatner. Trekkies are really loyal fans...

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