Featured Articles

• The most important 15 minutes of the day
  

  I have had clients on several occasions tell me they wish that their sales meetings had as much energy and focus as our daily shift meetings in service. It’s not that easy for the managers to keep the meetings...

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• Star Trek: Are Your Service Advisors Memorable?
  

  This is a really funny video Mr. X and I shot in Vegas.... I lost a bet and had to take him to the convention...best part is I got my picture taken with with Mr. Shatner. Trekkies are really loyal fans...

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• Increase Your Service Department Sales This Summer (H20 Profit Exploder)
  

  We literally went from selling 6 "Express Details" a day to 24 by one simple change in our process….Watch video Increase Your Customer Pay Sales This Summer 1. Create a Detail/Spa Menu (Good, Better, Best) 2. If at all possible, present the menu...

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• Service Advisor Training: Circle Of Trust
  

  I had the idea for the "Circle Of Trust" on a flight back from the east coast. I had been talking to some service advisors and was explaining how to think about the customer relationship long term. Explaining that the...

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• Last Years “Top Dog” Service Advisor Event
  

  As you can see from the video, our Top Dog Advisors had a blast at last year's Top Dog Event. I took them to the Hard Rock in San Diego for the weekend and we had them Mastermind and share...

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