Featured Articles

• Interview: Mr. X "Automotive Service Manager" at the top of his game
  

  Meet Mr. X an Automotive Service Manager I recently caught Mr. X in  Las Vegas and twisted his arm to sit down and let me interview him. He is the real deal with an Effective Labor Rate of $173.99 Not surprising with all...

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• 7 Reason You Can Be Successful in 2009
  

  7 Reason You Can Be Successful in 2009 1. Face the facts. What happens in your business STILL has much more to do with how you think, who you surround yourself with, who you connect with, and what...

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• The most important 15 minutes of the day
  

  I have had clients on several occasions tell me they wish that their sales meetings had as much energy and focus as our daily shift meetings in service. It’s not that easy for the managers to keep the meetings...

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• 10 Traits of Outstanding Service Advisors
  

  10 Traits of Outstanding Service Advisors 1. Make a great first impression with customers. A first impression is made in the first 40 seconds of a contact. If the customer is a woman, you probably have only 30 seconds. The following...

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• "Increase Your RO Count" Workshop for Service Managers!
  

  When I first released my book I had offered a free strategy session to anyone who bought a book, and then we sold a ton of books! So consequently I have had the opportunity to interact with Service Managers and Dealers...

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