Featured Articles

• 7 Reason You Can Be Successful in 2009
  

  7 Reason You Can Be Successful in 2009 1. Face the facts. What happens in your business STILL has much more to do with how you think, who you surround yourself with, who you connect with, and what...

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• 10 Traits of Outstanding Service Advisors
  

  10 Traits of Outstanding Service Advisors 1. Make a great first impression with customers. A first impression is made in the first 40 seconds of a contact. If the customer is a woman, you probably have only 30 seconds. The following...

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• The most important 15 minutes of the day
  

  I have had clients on several occasions tell me they wish that their sales meetings had as much energy and focus as our daily shift meetings in service. It’s not that easy for the managers to keep the meetings...

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• Happy New Year
  

  2009 already has the makings of a "Dogs...

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• Trey Wingo at ESPN Party
  

  Try Wingo and Chris Collins I met Trey Wingo the other day. Great guy... Sports Center might as well be the only thing on TV with all the bad news on the economy. My favorite phrase from Sports...

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