Featured Articles

• You Can Sell Frozen Water If You Have A Sales Process
  

  I Love Vegas.... My wife and a couple of our friends (Rock and Rock Harder) went with us to Vegas to see Motley Crue. We were walking through the Mandalay Bay and were stopped by a group of pretty girls in Fur...

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• Star Trek: Are Your Service Advisors Memorable?
  

  This is a really funny video Mr. X and I shot in Vegas.... I lost a bet and had to take him to the convention...best part is I got my picture taken with with Mr. Shatner. Trekkies are really loyal fans...

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• Service Advisor Training: Circle Of Trust
  

  I had the idea for the "Circle Of Trust" on a flight back from the east coast. I had been talking to some service advisors and was explaining how to think about the customer relationship long term. Explaining that the...

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• Increase Your Service Department Sales This Summer (H20 Profit Exploder)
  

  We literally went from selling 6 "Express Details" a day to 24 by one simple change in our process….Watch video Increase Your Customer Pay Sales This Summer 1. Create a Detail/Spa Menu (Good, Better, Best) 2. If at all possible, present the menu...

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• 10 Things Your Employees Are Thinking About
  

  How often are you using training to refocus your employees on what’s important? I suggest a 15 meeting at the beginning of every shift. Get your team mentally focused on the important stuff right at the beginning of the day. This...

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