I have been holed away for the most part working on my new book geared at Service Advisors. The working title is “The Millionaire Service Advisor – My Life Story.” The premise of the book is how the good old fashion art of collecting customers, pays for your house, cars, kids college education and so [...]

I was recently asked to roll play how I would sell an induction service by “Number One” “Number One” is his nickname because he won our monthly BMW advisor competition 6 out of 12 months last year. Sometimes it feels like he wins the monthly competition at will and no coincidence he is asking to [...]

Cold Play Has It All Summarized On One Little Piece Of Paper

I love this stuff…..

One of my observations on very successful people is it’s rarely a mistake.

I have seen it over and over again..

If you saw 60 Minutes on Sunday you understand. You’re always trying to surround yourself with the best people and just like Cold Play you have a clear vision and work harder than your competition…

7 Reason You Can Be Successful in 2009

1. Face the facts. What happens in your business STILL has much more to do with how you think, who you surround yourself with, who you connect with, and what you do than what is happening on Wall Street or FOX News.

2. Since it’s hard to tell in this market where to invest your time and money. Invest it in yourself. I personally will spend more time in 2009 on personal training, mastermind groups, and business consulting.

3. Don’t sit and wait for things to return to the way they were. An entirely new economy is starting, presenting new opportunities, challenges, and requiring new strategies.

4. The slow and under prepared might go away. Learn to execute faster, and embrace complexity in this new market. Speed and momentum are still one of the hardest things to compete with. If you are faster to react, with better systems and strategies, you will not only win, you will pick up the market share when others fall by the way side…

I have had clients on several occasions tell me they wish that their sales meetings had as much energy and focus as our daily shift meetings in service. It’s not that easy for the managers to keep the meetings fresh. I think it’s my Secret Service Society number one challenge to keep the advisors engaged. [...]

10 Traits of Outstanding Service Advisors 1. Make a great first impression with customers. A first impression is made in the first 40 seconds of a contact. If the customer is a woman, you probably have only 30 seconds. The following suggestions will help you establish that all-important first impression. 2. Begin immediately to establish [...]