Dealership Service Manager Training and Education - Auto Industry Best Programs » Service Manager

Increase Your Service Department Sales This Summer (H20 Profit Exploder)

chriscollins — Wed, 29 Apr 2009 15:09:22 +0000

We literally went from selling 6 "Express Details" a day to 24 by one simple change in our process….Watch video

Increase Your Customer Pay Sales This Summer

1. Create a Detail/Spa Menu (Good, Better, Best)

2. If at all possible, present the menu to customer before they get to the Service Advisor

3. Purpose is to sell the Express Detail (99.95-129.95). Should take detailer/car washer less that an hour to complete

……….

And only when you are ready…..launch #4

4. Install the H20 Exploder into your System….

When A Rock Band Has A Clear Vision

chriscollins — Wed, 11 Feb 2009 01:56:38 +0000

Cold Play Has It All Summarized On One Little Piece Of Paper

I love this stuff…..

One of my observations on very successful people is it's rarely a mistake.

I have seen it over and over again..

If you saw 60 Minutes on Sunday you understand. You're always trying to surround yourself with the best people and just like Cold Play you have a clear vision and work harder than your competition.

In the interview with Steve Croft of 60 minutes, Chris Martin (Singer) showed him their band rules posted on the studio wall. He mentioned that he was breaking rule number 6 as they spoke.

Most successful people have rule 10 in common.

Read the rules…

Cold Play Band Rules

1. Albums be no longer than 42 minutes, 9 tracks.

2. Production must be amazing, but with space, not over layered, less tracks, more quality, groove and swing. Drums/rhythm are the most crucial thing to concentrate on; diff. between bittersweet and science of silence.

3. Computers are instruments, not recording aids.

4. Imagery must be classic, colorful and different. Come back in glorious technicolor.

5. Make sure videos and pictures are great before setting release date. And highly original.

6. Always keep mystery. Not many interviews.

7. Groove and swing. Rhythms and sounds must always be as original as possible. Once Jon has melody twist it and weird it sonical.

8. Promo/review copies to be on VINYL. Stops copying problem, sounds and looks better.

9. Jacqueline Sabriado, ns p c c, face forward.

10. Think about what you do with charity account. Set up something small but really enabling and constructive.

7 Reason You Can Be Successful in 2009

chriscollins — Sun, 04 Jan 2009 18:00:09 +0000

7 Reason You Can Be Successful in 2009

1. Face the facts. What happens in your business STILL has much more to do with how you think, who you surround yourself with, who you connect with, and what you do than what is happening on Wall Street or FOX News.

2. Since it’s hard to tell in this market where to invest your time and money. Invest it in yourself. I personally will spend more time in 2009 on personal training, mastermind groups, and business consulting.

3. Don’t sit and wait for things to return to the way they were. An entirely new economy is starting, presenting new opportunities, challenges, and requiring new strategies.

4. The slow and under prepared might go away. Learn to execute faster, and embrace complexity in this new market. Speed and momentum are still one of the hardest things to compete with. If you are faster to react, with better systems and strategies, you will not only win, you will pick up the market share when others fall by the way side.

5. Market the difference between you and your competition. Focus more on what makes you different than your competition. Develop new customer benefits that your competition could not execute even if they tried to copy you.

6. Talent is everywhere. Because of cut backs and stores closing….. great and really talented people are available. Figure out how to attract them.

7. Now is a great time to get the entire ship pointed in the same direction. Leaders break down barriers and execute. What have you done today? In the last two hours?

The most important 15 minutes of the day

chriscollins — Mon, 15 Sep 2008 17:28:16 +0000

I have had clients on several occasions tell me they wish that their sales meetings had as much energy and focus as our daily shift meetings in service. It’s not that easy for the managers to keep the meetings fresh. I think it’s my Secret Service Society number one challenge to keep the advisors engaged. We find the better the games and meetings, the harder they are to top or duplicate. The advisors do get somewhat jaded after 90 days. I am constantly blown away by what some of the managers come up with.

15 minutes that can up your sales, C.S.I. , communication, productivity, and morale. It is a simple thing to implement. It’s a shift meeting 15 minutes before you open service or, as your sales dept opens everyday. If your service department opens at 7:00am, the meeting starts at 6:45.

Would you start your day off without a plan? Well your employees might be. They might be wandering in late and unnoticed.

Employees need to be trained and reminded of what they need to be doing and what’s important everyday.

Set the mood for the day with an upbeat music.
Start the meeting with music playing a bit louder than you can talk above. It sets an up mood and automatically lifts the mood and tempo of the morning.

Suggested music (ITunes I-mixes)

http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewIMix?id=284961259

http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewIMix?id=279178031

Hand out numbers, talk about important issues, number of appointments that day, sales tools, games for the day…Games for who has the most tires sold by 2pm or how many advisors can sell the most alignments or do the best walk around.

Who should attend?

Managers
Service Advisors/Sales staff/Finance Staff
Service BDC Manager

Guest speakers

Other Department Managers
GM
Owner
Elvis

It’s important to keep meetings up and positive. Make the focus selling and customer service.
I would never address issues or poor performance in the meeting. I would avoid any negative coaching. I would do coaching one on one. For example: If an advisor is bad at paper work and is missing signatures on ro’s. I would pull him in and coach him one on one. I would not make the whole team listen to me talk about missing signatures. You can loose the enthusiasm and attention of the top performers. You get more impact one on one.

The Best Sales Person I Know

chriscollins — Mon, 01 Sep 2008 17:51:51 +0000

My Wife

Just this past afternoon, my wife and I were getting into our car for a drive. She asked me if I had heard about Arnold Schwarzenegger. I told her no. She went on to tell me that he is doing what Clinton did and that he was shutting things down until a budget is agreed upon. According to her, the government workers were complaining and getting worried that their wages would be cut. She told me there were police officers everywhere and that they were pulling over motorists for the littlest things to produce more money for the state. I told her that I did not know anything about all that.

She went on to tell me that these officers were really agitated, she supposed that they must all be concerned about the budget problem and that she had never seen so many cops as she did today while she was out driving Newport Boulevard. She told me that she saw five different police officers in their cars and that they had pulled over a few drivers.

I sort of jerked my head while dread crossed my mind and thought wow, they must have a quota to meet or beat or something. After thinking about it for a second or two, I ask her if they pulled her over as well.

She says to me, “Can you believe it, I was pulled over and given a ticket?” I asked her what for. She told me it was for speeding. I asked her where at and she told me on 17th Boulevard and that she had seen them on every street she had driven.

Some individuals and sales people have the ability to get you all caught up in a story, an idea or for some type of personal need where you feel you have no choice but to buy.

People love to buy, however no one wants to be sold!