I was recently asked to roll play how I would
sell an induction service by “Number One”
“Number One” is his nickname because he won our monthly BMW advisor competition 6 out of 12 months last year. Sometimes it feels like he wins the monthly competition at will and no coincidence he is asking to roll play. Always looking for the law of “slight edge”
Read more on Walk Around Role Play With "Number One" (Induction Service)…
Filed under Sales, Service Advisor by chriscollins
I Love Vegas….
My wife and a couple of our friends (Rock and Rock Harder) went with us to Vegas to see Motley Crue.
We were walking through the Mandalay Bay and were stopped by a group of pretty girls in Fur and Mini Skirts.

In a giggly fun way only a girl in fur boots and a mink hat could do,
they asked if we wanted to check out this really cool new ice club from Europe. A bar completely made out of ice and the temperature inside was 5 degrees below zero…
Filed under Sales by chriscollins
Cold Play Has It All Summarized On One Little Piece Of Paper

I love this stuff…..
One of my observations on very successful people is it's rarely a mistake.
I have seen it over and over again..
If you saw 60 Minutes on Sunday you understand. You're always trying to surround yourself with the best people and just like Cold Play you have a clear vision and work harder than your competition…
Filed under Sales, Service Advisor, Service Manager by chriscollins

Try Wingo and Chris Collins
I met Trey Wingo the other day. Great guy… Sports Center might as well be the only thing on TV with all the bad news on the economy. My favorite phrase from Sports Center is "Winner Winner Chicken Dinner". When sales are really up it's "Winner Winner Chicken Parmesan Dinner". He told me a story about a recent interview he did with an NFL Star and how after a couple questions the "Some day will be in the Hall of Fame Star" just got up and walked out. Whats funny is the Star was standing right behind us.
Filed under Blog, Sales by chriscollins

I have had clients on several occasions tell me they wish that their sales meetings had as much energy and focus as our daily shift meetings in service. It’s not that easy for the managers to keep the meetings fresh. I think it’s my Secret Service Society number one challenge to keep the advisors engaged. We find the better the games and meetings, the harder they are to top or duplicate. The advisors do get somewhat jaded after 90 days. I am constantly blown away by what some of the managers come up with.
Filed under Blog, Sales, Service Advisor, Service Manager by chriscollins
My Wife

Just this past afternoon, my wife and I were getting into our car for a drive. She asked me if I had heard about Arnold Schwarzenegger. I told her no. She went on to tell me that he is doing what Clinton did and that he was shutting things down until a budget is agreed upon. According to her, the government workers were complaining and getting worried that their wages would be cut. She told me there were police officers everywhere and that they were pulling over motorists for the littlest things to produce more money for the state. I told her that I did not know anything about all that.
Filed under Blog, Sales, Service Advisor, Service Manager by chriscollins